About Jeff Langley, CIC

Earlier in my career I worked at independent commercial insurance agencies in the Houston area, where I learned the business from the ground up: building submissions, reading policies line by line, and sitting across the table from owners trying to understand why their renewal looked the way it did. Over time, the accounts that kept pulling me in were the heavy ones. Concrete, aggregates, mining, and oilfield transportation share a lot of the same problems, and I found I liked solving them.

Today I'm a vice president and commercial insurance broker, working with mid-market, large, and national companies in those industries.

I hold the CIC (Certified Insurance Counselor) designation. Earning it takes completing a series of in-depth courses and exams across the major areas of commercial insurance, and keeping it requires ongoing continuing education every year. For me, it's less about the letters and more about what the coursework forces you to do: understand how policies actually work, where they overlap, and where they leave gaps.

I try to start with the operation, not the policy. Before I talk about coverage, I want to understand how your trucks are dispatched, who your drivers are, what your contracts require, how your sites are run, and what's gone wrong in the past. Underwriters ask those questions, and the companies that answer them well tend to get better results.

I also believe in plain English. Insurance is complicated enough without jargon on top of it. If something in your program is a problem, I'll tell you. If something isn't worth worrying about, I'll tell you that too.

I put this site together because owners, CFOs, safety directors, and risk managers in these industries have good questions and not many places to get straight answers. The pages here cover how underwriters think about these operations, what drives cost, and the questions I hear most often. It's general information, but it's grounded in the work.